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Customer Merchandise Return/Refund Policy

An item is considered eligible for return if one or more of the following criteria has been met:

1. The item was received due to an error on the part of Tiffy Jewels LLC.

2. The item was damaged in transit

3. The item was broken prior to being worn

4. The item has a manufacturing defect such as a non-functioning clasp, abnormal discoloration, or a jump ring not being closed properly.

The request for return must be made within 10 business days of receipt to be eligible for a full refund. To initiate a return, the customer must contact Tiffy Jewels LLC immediately. Upon approval we will reach out to you to complete your return/refund request.

If the returned item is no longer available for purchase, a refund in the amount of the original purchase price will be processed on the original form of payment. No exchanges. Items returned that are no longer in their original packaging are subject to a 15% restocking fee. Items ineligible for return include:

1. Items ordered in error by the customer

2. Items broken due to misuse by the customer

3. Items tarnished by water, hairspray, perfumes, etc.

4. Items that have been worn.

Send us a message and we will respond ASAP to address any issues.